PRIVACY POLICY
Last updated: 5 September 2026
UrbnRise respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your information.
UrbnRise is a web design, local SEO, hosting and website support business based in Crystal Palace, London, United Kingdom. UrbnRise is currently operated as a sole trader.
If you have any questions about this Privacy Policy or how your personal information is used, you can contact us at caleb@urbnrise.com.
1. INFORMATION WE COLLECT
The information we collect depends on how you interact with UrbnRise.
When you contact us through our website, by email or by phone, we may collect:
Your name
Email address
Phone number, if provided
Business or company name
Website address
Information you include in your message or enquiry
If you become a client, we may also collect information needed to provide our services and manage our relationship with you. This may include:
Project and business information
Contact details
Project communications
Website information and access details where required to provide our services
Invoices and payment records
Information relating to the services we provide to you
Our website may also collect technical information about how visitors use the site through analytics and similar technologies. This may include pages visited, device and browser information, approximate location, how you found our website and how you interact with it.
2. HOW WE COLLECT AND USE YOUR INFORMATION
We may collect information when:
You submit our website contact form
You contact us by email or phone
You request a quote or discuss a potential project with us
You become a client
You use or interact with our website
We identify businesses that may be interested in our services using publicly available business information
We use this information to:
Respond to enquiries
Provide quotes and discuss potential projects
Provide and manage services you have asked us to carry out
Communicate with you about your project
Provide website hosting, maintenance and support
Create and maintain invoices and business records
Receive and record payments
Understand how people use our website
Improve our website, services and customer experience
Protect and operate our business
Identify and contact potential business customers where permitted by law
Submitting an enquiry does not add you to a general marketing mailing list. If you contact us about a project, we will use your information to respond to and manage that enquiry.
3. OUR REASONS FOR USING YOUR INFORMATION
UK data protection law requires us to have a valid reason for using personal information.
Depending on the circumstances, we may rely on:
Contract
We may use your information when it is necessary to provide services you have asked us to carry out, or to take steps you have requested before entering into a contract.
Legal obligations
We may use or retain certain information when required to meet legal, tax, accounting or other regulatory obligations.
Legitimate interests
We may use information where it is reasonably necessary to operate and grow UrbnRise, respond to enquiries, improve our services, protect our business or carry out appropriate business-to-business outreach, provided those interests do not override your rights and interests.
4. BUSINESS OUTREACH
From time to time, UrbnRise may identify businesses that could benefit from our web design, local SEO, hosting or website support services.
We may find business information through publicly available sources such as:
Business websites
Search engines and business listings
Public business directories
Business social media profiles
Other information that businesses have made publicly available
Where this information identifies an individual, we will only use it where we believe there is an appropriate lawful basis and where the contact is permitted under applicable data protection and marketing rules.
You can ask us at any time not to contact you for marketing purposes.
If you ask us not to contact you again, we may keep a minimal record of your contact details on a suppression list. This allows us to respect your request and helps prevent your details from being collected and contacted again in the future.
5. COOKIES AND WEBSITE ANALYTICS
We use analytics and similar technologies to understand how people find and use our website. These currently include Google Analytics.
These services may collect information about visits and interactions with our website, such as pages viewed, device and browser information, approximate location, and how visitors interact with pages.
Some of these technologies may use cookies or similar technologies.
We use this information to understand how our website performs and to help us improve the experience we provide to visitors.
Where required, we will provide appropriate information and choices regarding cookies and similar technologies used on our website.
6. WHO WE SHARE INFORMATION WITH
We do not sell your personal information.
We may use trusted third-party service providers where necessary to operate UrbnRise and provide our services.
These may include:
Website hosting and email providers
Website form providers
Analytics providers
Banking and payment providers
Professional advisers or accounting services where required
Technology providers needed to operate our business or provide services to clients
Our website and business email are currently provided through Hostinger.
Some service providers may process information outside the United Kingdom. Where applicable, we take account of the protections required for international transfers of personal information.
We may also disclose information where we are legally required to do so.
7. HOW LONG WE KEEP YOUR INFORMATION
We only keep personal information for as long as we reasonably need it.
If you make an enquiry but do not become a client, we will normally keep information relating to that enquiry for up to 12 months from our last meaningful contact, unless there is a genuine reason or legal requirement to keep it for longer.
If you become a client, we may keep information relating to your project and our business relationship for longer where necessary to:
Continue providing services
Maintain appropriate business and financial records
Meet legal, tax or accounting requirements
Resolve disputes or questions relating to previous work
If you ask us not to contact you for marketing purposes, we may keep the minimum information necessary to ensure we continue to respect that request.
We periodically review the information we hold and remove it when it is no longer needed.
8. KEEPING YOUR INFORMATION SECURE
We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.
We use reputable technology and service providers to help operate our website, email and business systems, and access to personal information is limited to where it is needed.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law may give you rights over your personal information.
These may include the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information in certain circumstances
Ask us to restrict how your information is used in certain circumstances
Object to certain uses of your information
Receive certain information in a portable format where applicable
Object at any time to your personal information being used for direct marketing
Some rights depend on why and how we are using your information and may not apply in every situation.
If you would like to exercise any of these rights, contact us at caleb@urbnrise.com.
10. LINKS TO OTHER WEBSITES
Our website may contain links to websites operated by other organisations.
UrbnRise is not responsible for the privacy practices of those websites. If you follow a link to another website, we recommend reviewing that organisation's privacy information to understand how it handles your personal information.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy as UrbnRise grows or if our services, technology or legal obligations change.
When we make changes, we will update the date shown at the top of this page.
12. CONTACT AND COMPLAINTS
If you have questions about this Privacy Policy, would like to exercise your data protection rights, or have concerns about how your information has been handled, please contact us:
UrbnRise
Crystal Palace, London
United Kingdom
Email: caleb@urbnrise.com
Phone: 07404 187098
If you have a concern about how we use your personal information, please contact us first so we have an opportunity to address it.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
More information is available at: